Refund policy

Return and Refund Policy – RoutX

At RoutX, we aim to provide our customers with quality products and a smooth shopping experience.

1. Return Eligibility

Customers can request a return within 7 days of receiving their order if:

- The product is damaged or defective.

- The wrong product has been delivered.

- The product received is significantly different from its description.

2. Non-Returnable Products

The following products may not be eligible for return:

- Used or damaged products due to customer misuse.

- Personal care and hygiene products.

- Perishable goods, groceries, and other items that cannot be safely resold.

- Products clearly marked as non-returnable on the product page.

3. How to Request a Return

To request a return, contact RoutX customer support and provide:

- Your order number.

- The reason for the return.

- Clear photos or videos of the damaged, defective, or incorrect product, where applicable.

Our team will review your request and inform you of the next steps.

4. Refund Policy

Approved refunds will be processed after the returned product has been inspected, where applicable.

Refunds will be issued through the original payment method or another mutually agreed method. Processing time may vary depending on the payment provider or bank.

For Cash on Delivery (COD) orders, customers may need to provide their bank or UPI details for an approved refund.

5. Exchanges

Product exchanges are subject to availability. If the requested replacement is unavailable, an eligible refund may be offered.

6. Return Shipping

If the return is due to a damaged, defective, incorrect, or misdescribed product, RoutX will determine the appropriate return shipping arrangement.

For other approved returns, return shipping charges may apply where legally permitted and communicated to the customer.

7. Order Cancellation

Customers may request cancellation before the order is dispatched. Once dispatched, cancellation may not be possible, but eligible return rights will remain available.

8. Contact Us

For return, refund, or exchange assistance, please contact RoutX through the customer support details provided on our website.

RoutX reserves the right to verify return requests and prevent fraudulent claims. Nothing in this policy limits any consumer rights available under applicable Indian law.