Terms of service

Terms of Service – RoutX

Last Updated: October 9, 2026

Welcome to RoutX! These Terms of Service govern your use of the RoutX website and services. By accessing our website or placing an order, you agree to these terms.

1. About RoutX

RoutX is an online shopping platform that allows customers to browse and purchase products through our website. We aim to provide a convenient shopping experience with delivery services in our available service areas.

2. Eligibility

By using our website, you confirm that you are legally eligible to enter into a contract under applicable Indian law. If you are under the age of 18, you must use our services with the involvement and consent of a parent or legal guardian.

3. Products and Pricing

- We make reasonable efforts to display accurate product descriptions, images, sizes, colors, and prices.

- Actual product appearance or color may vary slightly due to photography and screen settings.

- Prices are displayed in Indian Rupees (INR), unless otherwise stated.

- Prices, offers, and product availability may change without prior notice.

- Applicable taxes and delivery charges, if any, will be displayed during checkout or communicated before order confirmation.

4. Orders and Acceptance

- Placing an order constitutes a purchase request.

- RoutX reserves the right to accept or decline an order for legitimate reasons, including product unavailability, pricing errors, or suspected fraudulent activity.

- An order confirmation does not necessarily mean that the order has been dispatched.

- Customers must provide accurate contact details and delivery addresses.

5. Payments

RoutX may offer Cash on Delivery (COD), UPI, or other payment methods displayed at checkout.

For COD orders, customers are expected to pay the applicable order amount when the order is delivered.

Online payments are subject to the terms and conditions of the relevant payment provider.

6. Shipping and Delivery

- Delivery is available only in locations served by RoutX.

- Estimated delivery times are provided for guidance and may vary due to weather, traffic, operational issues, or other circumstances.

- Customers are responsible for providing a complete and accurate delivery address and an accessible contact number.

- RoutX will make reasonable efforts to deliver orders within the estimated timeframe.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by the Return and Refund Policy published on our website.

Customers should review that policy before placing an order. Nothing in these terms removes any consumer rights available under applicable law.

8. Customer Responsibilities

Customers agree to:

- Provide accurate and complete order information.

- Use the website lawfully.

- Avoid fraudulent orders, payment abuse, or misuse of promotional offers.

- Treat delivery personnel and customer support staff respectfully.

9. Intellectual Property

Unless otherwise stated, RoutX branding, logos, website design, and original website content are protected by applicable intellectual property laws.

Product images, descriptions, and trademarks belonging to third parties remain the property of their respective owners.

No website content may be copied or commercially reused without appropriate authorization.

10. Third-Party Sellers and Products

Some products may be sourced from independent local sellers or suppliers. Product availability, packaging, and fulfillment arrangements may vary.

RoutX will make reasonable efforts to address customer concerns and fulfill its obligations under applicable consumer protection laws.

11. Limitation of Liability

RoutX will not be responsible for losses caused by circumstances beyond its reasonable control, to the extent permitted by applicable law.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under Indian law.

12. Privacy

Personal information provided during browsing, registration, or ordering will be handled in accordance with RoutX's Privacy Policy and applicable data protection laws.

Customers should review our Privacy Policy to understand how their information is collected and used.

13. Changes to These Terms

RoutX may update these Terms of Service when necessary. Updated terms will be published on this page with a revised date. Changes will apply as permitted by applicable law.

14. Governing Law

These terms are governed by the laws of India. Disputes will be handled by the competent courts or forums having jurisdiction under applicable Indian law.

15. Contact Information

For questions regarding these Terms of Service, orders, or our services, please contact RoutX through the contact details published on our website.

Thank you for shopping with RoutX!